Reference

Your Rights and Our Policy Commitments

778jaya operates under a clear legal framework that sets out what you can expect from us and what we ask of you.

Account TermsPrivacy PolicyEligibility by RegionbKash & Nagad ConditionsData Retention
778jaya Your Rights and Our Policy Commitments
HOW WE HANDLE YOUR DATA

Data, Security and Account Integrity

Data Handling

We collect only what is necessary to operate your account — registration details, transaction records, and session data. We do not sell your personal data to third parties outside our operational partners.

Cookie Policy

Our platform uses functional and analytics cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features load on mobile.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. If you receive an OTP you did not request, change your password immediately and contact support.

Data Retention and Requests

We retain account and transaction records for the period required under applicable regulations. To request a copy of your data or ask for corrections, contact our policy desk via the Help Centre.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

Team online

Live Chat Support

Raise a legal or account query directly through the live chat window in your account dashboard. Our support team handles policy questions and can escalate to the compliance team where needed.

Email Policy Desk

For formal legal requests — data access, account closure, or term clarifications — write to our policy desk via the email address listed in your account settings under Contact Us.

Account Help Centre

The Help Centre in your account covers common legal questions: eligibility conditions, data handling, wallet-linked account rules, and how to submit a formal complaint or correction request.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, your account rights, and how our policies work in practice for Bangladesh.

Access depends on your local law and the regions we currently support. Bangladesh residents should check whether online betting is permitted under local regulations before registering or depositing.

We collect registration details, transaction history, and session data needed to operate your account. This includes wallet identifiers when you transact via bKash, Nagad, or Rocket.

Submit a data access request through the Help Centre in your account, or email our policy desk. We will respond within the timeframe required under applicable data regulations.

You can request account closure and data deletion via the policy desk. Some records are retained for the period required by law even after closure — we will tell you what is kept and why.

We notify you through your registered contact details before material changes take effect. Continuing to use the platform after the effective date means you accept the updated terms.

Yes. Deposits and withdrawals via bKash, Nagad, and Rocket are subject to our payment conditions alongside your wallet provider's own terms. Both sets of terms apply simultaneously.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.