Reference

How 778jaya Handles Your Personal Information

Your account data at 778jaya is collected only for what we need to run your account, process payments through bKash, Nagad, and Rocket, and keep your access secure.

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778jaya How 778jaya Handles Your Personal Information

Get Help With a Privacy Question

If something about how we handle your data is unclear, or you want to act on a data request, our support team can walk you through the steps. Reach us through the channels below — we handle data queries separately from general account help so your request gets to the right person.

Live Chat Start a chat from your account dashboard. For data requests, select the privacy topic so your query is routed to the right team without delay.
Email Support Send your data request or privacy question to our support address. Include your registered contact detail so we can verify your account before acting.
Account Settings Some data choices — like communication preferences and linked wallet details — can be updated directly inside your account settings without contacting support.

How We Keep Your Data Secure

We apply standard security practices across every layer of your account — from the moment you log in to the moment a withdrawal clears to your bKash or Nagad wallet. Here is what that looks like in practice.

Encrypted Connections

All data moving between your device and our servers travels over SSL encryption. This covers login, account updates, and every payment instruction you send.

Access Controls

Only staff with a verified operational need can access account data. Access is logged and reviewed; no one browses your records without a specific reason tied to your account.

Payment Data Handling

We do not store your full bKash, Nagad, or Rocket credentials. Payment instructions are passed through the wallet provider's own secure flow, not held on our side.

Data Request Process

You can ask us what data we hold, request a correction, or ask for deletion. We verify your identity first, then act on the request within the timeframe local law requires.

778jaya What Our Privacy Practices Actually Cover

What Our Privacy Practices Actually Cover

When you open an account, we collect the details needed to verify your identity and connect your wallet — your name, contact information, and the payment method you use, whether that is bKash, Nagad, or Rocket. We do not sell your data to third parties. Transaction records are kept to process withdrawals and resolve disputes; account activity logs help us detect unusual

access. You can request a copy of your stored data or ask us to delete your account through our support channel. Access to your data and the rights available to you depend on your local law and eligible regions.

Privacy Terms You Should Know

Short definitions for the data and privacy terms that come up most often when you are managing your account.

What is personal data?

Personal data is any information that can identify you — your name, phone number, email address, or the bKash number linked to your account. We collect only what is needed to run your account.

What does data retention mean?

Data retention is how long we keep your records after you stop using your account. Retention periods depend on legal requirements in your eligible region and the type of data involved.

What is a data subject request?

A data subject request is a formal ask to see, correct, or delete the personal data we hold about you. Submit one through support and we verify your identity before acting on it.

What is KYC?

KYC stands for Know Your Customer — the identity verification step we run when you open an account or request a withdrawal. It confirms your details match the wallet you use.

What does consent mean in a privacy context?

Consent means you have agreed to a specific use of your data. You can withdraw consent for non-essential uses, like marketing messages, through your account communication settings at any time.

What is a privacy policy?

A privacy policy is the document that sets out exactly what data we collect, why we collect it, who we share it with, and what rights you have. Ours is available from the footer of every page.

Common Questions About Your Privacy at 778jaya

Real questions about how your data works at 778jaya — answered plainly.

We share data only with the payment providers you use — bKash, Nagad, Rocket — and with identity verification services when required. We do not sell your data to advertisers or unrelated third parties.

Contact support via live chat or email, select the privacy topic, and confirm your identity. We will compile your data and send it to your registered contact within the timeframe your eligible region requires.

Yes. Submit a deletion request through support. We will close your account and remove personal data, except records we are legally required to keep — such as transaction history for a defined period under local law.

No. When you make a deposit or withdrawal, the payment instruction goes through the wallet provider's own secure channel. We record the transaction reference, not your full wallet credentials.

Inactive accounts are retained for a period set by applicable law in your eligible region, then deleted or anonymised. You can speed this up by submitting a formal deletion request through support.

We use SSL encryption on all connections, require OTP verification for login from a new device, and log all access to your account data. If we detect unusual activity, we may ask you to re-verify before proceeding.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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